Shipping Policy

Last updated: July 21, 2026

At The Coffee Chemist, many of our products are created specifically for you. Our coffee and tea are prepared after an order is received, our merchandise is produced on demand, and select accessories are shipped directly from our trusted suppliers.

This approach allows us to offer fresh, thoughtfully prepared products, but it also means that processing and delivery times vary depending on what you order.

Order Processing and Delivery Estimates

Business days are Monday through Friday, excluding federal holidays. Processing time is separate from shipping transit time.

Coffee and Tea

Our coffee is roasted, packaged, and labeled after your order is placed. Coffee and tea orders generally require:

• Processing: 3–5 business days
• Shipping after carrier pickup: Approximately 2–5 business days within the United States
• Estimated total delivery time: Approximately 5–10 business days

Processing may take longer during holidays, major promotions, severe weather, or periods of unusually high order volume.

Coffee is not roasted before an order is received. This means your order may take a little longer than coffee pulled from a warehouse shelf, but it allows your coffee to arrive closer to its peak flavor.

Merchandise

Apparel, hats, bags, drinkware, and other branded merchandise are produced on demand. Merchandise generally requires:

• Production: Approximately 2–5 business days
• Standard U.S. shipping: Approximately 3–4 business days after production
• Estimated total delivery time: Approximately 5–9 business days

Production and delivery estimates may vary by product, size, inventory availability, fulfillment location, and destination.

Accessories

Accessories may be shipped directly by different suppliers. Processing times, carriers, shipping costs, and delivery estimates vary by product and destination.

Any available shipping estimate will be displayed during checkout or provided with your shipping confirmation. Please contact us before ordering when an accessory is needed by a specific date.

Multiple Packages

Products in the same order may be prepared and shipped by different fulfillment partners. Coffee, tea, merchandise, and accessories may therefore:

• Arrive in separate packages;
• Ship on different dates;
• Use different carriers; and
• Have separate tracking numbers.

Receiving one package does not necessarily mean your entire order has been delivered. You will receive tracking information as each portion of your order ships.

Shipping Rates

Shipping charges are calculated during checkout based on the products ordered, package size and weight, destination, carrier, and fulfillment location.

Because different suppliers may fulfill different products, shipping charges may be calculated separately for individual portions of an order. The complete shipping amount will be displayed before payment is submitted.

Shipping Carriers

Orders may be shipped through USPS, UPS, or another carrier selected by the fulfillment partner. The carrier and shipping method are chosen based on the product, package size, destination, and available service.

We cannot guarantee that a particular carrier will be used.

Expedited Shipping

Expedited production is not available for coffee or tea because every order must complete the roasting, packaging, and labeling process.

Faster shipping may be available for certain merchandise or accessories, but it does not shorten production time. Expedited options will appear at checkout when available.

Selecting expedited shipping does not guarantee delivery by a specific date.

Order Changes and Cancellations

Please review your products, quantities, and shipping address carefully before completing your purchase.

Requests to change or cancel an order must be submitted through our Contact page within two hours of purchase.

Because orders may be automatically transmitted to our fulfillment partners and placed into production, we cannot guarantee that a requested change or cancellation can be completed—even when the request is submitted within the two-hour period.

Once an order has entered production, roasting, packaging, or supplier fulfillment, it cannot be changed or canceled.

Updating the address in your customer account does not update an order that has already been placed.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

The Coffee Chemist is not responsible for orders that are delayed, returned, lost, or delivered incorrectly because of:

• An incorrect or incomplete address;
• A missing apartment, suite, or unit number;
• An incorrect postal code;
• An inaccessible delivery location; or
• A customer’s failure to collect or accept the package.

If an order must be replaced or reshipped because the address provided during checkout was incorrect, the customer will be responsible for the replacement product and additional shipping charges.

Some products or carriers may not support delivery to P.O. boxes. A physical street address may be required.

Tracking Information

Tracking information will be emailed when each shipment is prepared for carrier pickup.

A tracking status of “label created,” “pre-shipment,” or “awaiting carrier pickup” usually means the shipping label has been generated but the carrier has not yet scanned the package into its network.

Tracking may take additional time to update after a package leaves the fulfillment facility, particularly during weekends, holidays, or periods of heavy carrier volume.

Shipping Delays

Delivery dates are estimates and are not guaranteed. Delays may occur because of weather, natural disasters, carrier disruptions, holidays, customs inspections, inventory issues, supplier delays, or other circumstances outside our direct control.

When we learn that an order cannot ship within the timeframe originally provided, we will contact the customer with an updated estimate and available options. Depending on the circumstances, the customer may choose to accept the revised shipment date or cancel the unshipped portion of the order for a refund.

Missing or Lost Packages

Please review the tracking information and contact the carrier first when tracking shows that a package is delayed in transit.

If a package has not arrived, contact The Coffee Chemist within 30 days of the estimated delivery date. We will review the tracking information and work with the applicable fulfillment partner or carrier to determine the appropriate next step.

Depending on the investigation, the available resolution may include a replacement, refund, carrier claim, or continued monitoring of the shipment.

Failure to report a missing shipment within this period may limit our ability to obtain a replacement or reimbursement from the fulfillment partner or carrier.

Packages Marked Delivered

When tracking shows that a package was delivered but you cannot locate it, please:

1. Verify that the shipping address on the order is correct;
2. Check with household members, neighbors, building staff, or a mailroom;
3. Look around the delivery location, including side doors and sheltered areas;
4. Allow one additional business day, as some carriers scan packages before final delivery; and
5. Contact the carrier with the tracking number.

Please contact us if the package is still missing after completing these steps. A replacement or refund is not automatic when carrier tracking confirms delivery, but we will help review the situation and determine what options may be available.

Damaged, Incorrect, or Defective Products

Shipping damage, incorrect products, missing items, and product defects are handled under our Return and Replacement Policy.

Please photograph the shipping package, label, and product before discarding any packaging. These photographs may be required to document a claim with the supplier or carrier.

International Shipping

International shipping is available only for products and destinations supported during checkout. Not every product can be shipped to every country.

International orders generally require more time than domestic orders and may experience delays caused by customs inspections, local carriers, import restrictions, or other destination-country requirements. International delivery dates cannot be guaranteed.

The recipient is responsible for any customs duties, import taxes, brokerage charges, VAT, or other fees imposed by the destination country unless checkout specifically states that those charges are included.

The Coffee Chemist does not collect or control fees assessed by foreign governments or local carriers. Shipping charges, customs duties, taxes, and fees resulting from a package being refused, abandoned, or returned because the recipient did not pay required charges are generally nonrefundable, except where required by law or when the shipment error was caused by The Coffee Chemist or its fulfillment partner.

Customers are responsible for confirming that the products they purchase may legally be imported into their destination country.

Holiday Ordering

Processing and shipping times may be longer during November, December, major sales, product launches, and other high-volume periods.

Order early when purchasing products for a holiday, event, birthday, or other date-sensitive occasion. We do not guarantee arrival by a particular date unless that guarantee is expressly provided in writing for the specific order.

Contact Us

For questions about an order, contact us through The Coffee Chemist Contact page and include:

• Your name;
• Order number;
• Email address used for the order;
• Product involved; and
• A brief description of your concern.

Brewed with Curiosity. Rooted in Culture.